Select System Prompt Language Action

Last Updated : Jul 20, 2021 |

The Select System Prompt Language action assists the callers to alter the language of the prompts played by the system during a call flow. For examples of the action being used in a call flow, see Changing the Language of System Prompts and Changing the Language Setting for a TTY Device.

For details of supported languages, see Supported Languages. Not all languages are installed by default. If the selected language is not available the voicemail server will use the next nearest language.

Procedure

  1. Click the Configuration Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Select System Prompt Language.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Possible System Prompts

    List of all prompt languages that could be installed on the system.

    Installed on the Server

    Displays if the prompts for a particular language are installed on the server.

    TTS Language

    Shown on subscription systems that have Google speech enabled (see Enabling Google Speech TTS). Allows the TTS language to be changed from the system default.

    TTS Voice

    Select the voice to be used with the Google speech TTS language. The options available vary depending on the language selected.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Configuration Actions