Call List Action

Last Updated : Nov 09, 2020 |

This action lets a caller indicate the extension to which they want to be transferred. The caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer or busy

Procedure

  1. Click the Telephony Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Call List.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Transfer to group

    Enter a group name if you want to restrict the caller to a particular group.

    Prompt user with a list of group members

    If this option is selected, the voicemail server will list the group members for the caller.

    Source of transfer

    The number to display on the destination telephone if internal. Type the required text directly or use the browse button to select the text that should be used including using the value of a call variable.

    Description

    The text description to display on the destination telephone if internal. Type the required text directly or use the browse button to select the text that should be used including using the value of a call variable.

    No answer timeout

    Select how long the voicemail server should wait for an answer before following the No Answer result connection.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following results which can be connected to further actions:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

  • No Answer: This connection result is used if the transfer target does not answer the call within the action's set timeout.

  • Busy: This connection result is used if the transfer target returns busy.

Related information
Telephony Actions