Park and Page Action

Last Updated : Jul 20, 2021 |

Use the Park and Page action to park an incoming call and page a specific user extension or hunt group about the call. The paging message includes the park slot number of the parked call and is played on the speaker phone, so anyone who hears the paging message can unpark and answer the call.

Using the Park and Page action, you can configure:

  • The park slot prefix. IP Office uses the park slot prefix to create park slot for a call by adding an extra digit (0-9). For example, if you set 62080 as the park slot prefix, IP Office uses a number between 620800 and 620809 as park slot to park a call.

  • The hunt group or the user extension to page.

  • The number of successive paging retries in case the call is not unparked in the first attempt.

  • The timeout period before a successive paging retry is initiated.

  • The prompts to be played in the paging message and the order in which the prompts are played.

Procedure

  1. Click the Telephony Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Park and Page.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Park slot prefix

    The desired park slot prefix number. The maximum prefix is eight digits. When used, the prefix is followed by a digit 0 to 9 to form the complete park slot for each call.

    Page Group/User Extension

    Enter the hunt group or the user extension that you want the system to page.

    Retries

    Set one of 0, 1, 2, 3, 4, 5, or Unlimited. Set Unlimited if you want the system to continue paging for more than 1 hour.

    Retry timeout

    Set the timeout period before a successive paging retry is initiated. The default retry timeout period is 00:15 and the maximum that you can set is 05:00.

    Add/Record prompts

    Use this list to add prompts to include in the paging message.:
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following results which can be connected to further actions:

  • Park Fail: This result connection is used by the call if call park fails. Call park can fail if all 10 of the park slots are in use.

  • Page Fail: This result connection is used by the call if call page fails.

  • Timeout: This result connection is used by the call if the call remains parked even after all of the configured number of paging retries.

  • Success: This result connection is used by the call if an agent unparks the call before the paging retries time out.

Related information
Telephony Actions