Call Status Action

Last Updated : Nov 09, 2020 |

This type of action lets you branch a call flow based on the reason that the original call target for the call did not answer it.

Procedure

  1. Click the Telephony Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Route by Call Status.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. There is no Specific tab for this type of action.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following results which can be connected to further actions:

  • No Answer: This result is used for calls routed to the voicemail server because the original target user or hunt group was rung but did not answer.

  • Busy: This result is used when the call has been routed to the voicemail server because the original target user is busy.

  • Out of Hours: This result is used for hunt group calls when the original target hunt group is in night service mode.

  • Default: This result is used when the call does not fit any of the criteria above.

Related information
Telephony Actions