Route Incoming Call Action

Last Updated : Nov 09, 2020 |

This action lets you branch a call flow based on whether the call is internal or external.

Procedure

  1. Click the Telephony Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Route Incoming Call.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following results which can be connected to further actions:

  • Internal: This result is used for internal calls.

  • External: This result is used for external calls.

Related information
Telephony Actions