Recording a new prompt

Last Updated : Jul 20, 2021 |

Procedure

  1. First configure the recording and playback device:

    Input

    Description

    PC Multimedia

    This option uses the speaker and microphone facilities of the computer on which the Voicemail Pro client is being run.

    Telephony Handset

    If selected, enter the extension of the telephone to be used. When recording is started, the telephone will be run and after being answered, will start recording.

    Text to Speech

    This option is available on systems that support TTS operation (see Using text-to-speech (TTS)). Note that this option is only shown if there is some text in the action's Description field.

    When selected, the prompt file is automatically generated from that text. When Text to Speech is selected, the following additional fields are also used.

    • Language - Shown if using locally installed TTS. Allows you to select the language that should be used for the prompt generation.

    • TTS Language - Shown if using Google speech TTS. Select the language that should be used from those supported by Google speech.

    • TTS Voice - Select the voice to be used with the TTS language. The options available vary depending on the language selected.

    • Playback Device - Select either PC Multimedia or Telephony Handset as the device on which to playback the prompt following TTS generation.
  2. Enter a file name for the recording.

    • The file is stored in the path shown (the parent folder for all callflow prompts is set by the Voicemail server Speech Directory setting). Alternatively use the browse icon to select an existing prompt file to be recorded over.

    • Do not save files to the /opt/vmpro/Wavs/Custom Prompts folder. Prompt files in that folder are controlled via IP Office Web Manager, see Custom prompt management Similarly do not use the Wave Editor to re-record any prompt files present in that folder.

    • If the prompts Greeting1.wav and Greeting2.wav etc. are recorded, an action set to play Greeting$KEY.wav plays the greeting prompt that matches the current value of $KEY.

    • By recording custom prompts for different languages with the same file name but placed in appropriately named language sub-folders, the variable $LOC can be used in an action's prompt file path to play the correct language version of the prompt.

    • For announcements, the formats [GREETING]\<name>_Queued and [GREETING] \<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.

  3. Click the record button to record the message.
  4. Unless using TTS to generate the prompt, speak the message and then click the stop button when finished.
  5. To listen to the recording, press the play button.
Related information
Using the Wave Editor