Changing the language of system prompts

Last Updated : Aug 06, 2024 |

About this task

With the Select System Prompt Language action you can change the language that is used in a call flow from that of the IP Office system or the mailbox user's locale. A step by step example that illustrates how to use the Select System Prompt Language action is provided here.

  • The Select System Prompt Language action changes the default language prompts but not any custom prompts. To change the custom prompts, use the $LOC variable in the path to the custom prompt files. See Changing the Language of Custom Prompts .

Example: In a small hotel, Voicemail Pro is providing mailboxes for rooms. To assist the room users, we want to start message collection by letting them indicate their preferred language for Voicemail Prompts.

Procedure

  1. First a module for language selection was created.

    The module contains a Menu action with a Select System Prompt Language action set to the required language for each key press.

    • For the Menu action an Entry Prompts was recorded asking the user to indicate their language choice; "Press 1 for English, 2 por Español, 3 pour Français".

    • The Select System Prompt Language actions were all connected to Module Return actions.

  2. Next the default start point for message collection was altered. The Language Select module and a Get Mail action were inserted.
  3. The actions for language selection could have been inserted directly into the call flow. However, by doing it as a module the language selection process can be reused in other start points.
Related information
Change Language