If a user has voicemail switched on, calls will be automatically routed to voicemail if either:
The extension is busy and call waiting has not been enabled.
The user has do not disturb set or the extension is not answered within the No Answer Time as set in IP Office Managerprogram (default 15 seconds).
The caller hears the standard greeting message 'Your call is being answered by IP Office. The caller hears the standard greeting message 'Your call is being answered by IP Office. <Name> is not available. To leave message, wait for the tone,'. Users can record their own greeting messages, if required. When new messages are received, the user's telephone call display or the one-X Portal for IP Office application is updated to show the number of new messages waiting. If Voicemail Ringback is enabled, the Voicemail Server calls the user's extension to deliver new messages when the user next uses the telephone. All messages are stored until they have been listened to and are then automatically deleted after a set time period. The default time period for IP Office mode is 36 hours. In IP Office mode users can designate a message as saved so that it is not automatic deleted. A mailbox owner can turn voicemail and voicemail ringback on or off using the one-X Portal for IP Officeapplication. The default short codes can also be used. The default short codes are:
*18 - To turn voicemail on.
*19 - To turn voicemail off.
*48 - To turn voicemail ring back on.
*49 - To turn voicemail ring back off.
