Voicemail telephone numbers

Last Updated : Oct 19, 2020 |
This section describes the options that can be used with Voicemail Collect short codes and with VM: to access a mailbox or Voicemail Pro start point.

Short Code

Application Number Field

Collect Messages

?200

VM:?200

"?Main"

VM:?Main

Leave Messages

#200

VM:#200

"#Main"

VM:#Main

A user accessing a mailbox will be prompted for the voicemail PIN code if not accessing from a trusted source. See Creating a Trusted Location.

Voicemail Pro Start Points

The following only apply when a matching start point has been set up. If a short burst of ringing is required then # should be inserted before the start point name. This is useful if transferring callers as it completes the transfer before the Voicemail Prompts begin.

Short Code

Application Number Field

User Start Points

for examples a user called Extn205.

Collect

"Extn205.Collect"

VM:Extn205.Collect

Leave

"Extn205.Leave"

VM:Extn205.Leave

Callback

"Extn205.Callback"

VM:Extn205.Callback

Queued

-

-

Still Queued

-

-

Group Start Points

for example a group called Main.

Collect

"Main.Collect"

VM:Main.Collect

Leave

"Main.Leave"

VM:Main.Leave

Queued

-

-

Still Queued

-

-

Default Start Points

Collect

"Default.Collect"

VM:Default.Collect

Leave

"Default.Leave"

VM:Default.Leave

Queued

-

VM:Default.Queued"

Still Queued

-

VM:Default.Still Queued"

Short Code Start Points

for example a shortcode start point called DVM.

"Short Codes.DVM"

VM:Short Codes.DVM

Module Start Points

for these examples a module called Attend…

"Attend"

VM:Attend

Campaigns

for example a campaign called Catalogue.

Leave

-

VM:Catalogue

Collect

-

VM:Catalogue.Collect

The Voicemail Node short code feature can also be used to access short code start points. It uses the short code start point name as the telephone number without surrounding brackets.