Configuring hunt group message waiting indication

Last Updated : Jul 15, 2021 |

About this task

By default no message waiting indication (MWI) is provided for hunt groups. If required indication can be enabled for specific users including users who do not belong to the hunt group.

If the user is not a member of the hunt group, a voicemail code is also required. This is entered in the Voicemail Code field on the Group > Voicemail tab in the IP Office's configuration. Alternatively the user can be made a member of the group but have their membership set to disabled. This provides them access to the group mailbox without receiving group calls.

Depending on the type of telephone or IP Office application they are using, users who receive hunt group message waiting indication can choose any of the following methods to collect messages.

Method

Description

Visual Voicemail

If the user has visual voicemail on their phone, the name of the hunt group appears in the visual voice display along with the number of messages details.

one-X Portal for IP Office / User Portal

If the one-X Portal for IP Office or user portal application is used, the group name and number of new messages is displayed in the Messages gadget. Use the Messages gadget to access the group mailbox.

Voicemail Ringback

If a user has voicemail ringback enabled, ringback will occur for new group messages as well as new personal messages. Ringback for personal messages takes place before any ringback for new group messages.

Procedure

  1. Open IP Office Manager.
  2. Click User and select the individual user.
  3. View the Source Numbers tab.
  4. Click Add.
  5. In the Source Number field, enter H followed by the hunt group name.

    For example, to receive message waiting indication from a hunt group called Main, enter HMain.

  6. Click OK.
  7. Click to merge the configuration change back to the IP Office.
Related information
Message waiting indication
Hunt group voicemail