Configuring queuing for a hunt group

Last Updated : Nov 24, 2020 |

About this task

If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in the hunt group are busy. Using Voicemail Proyou can define custom actions and prompts for the queuing sequence.

  • The Still Queued message is not played if the hunt group name exceeds 13 characters.

Procedure

  1. Open IP Office Manager.
  2. Click Group and select the hunt group.
  3. View the Queuing tab.

    Option

    Description

    Queuing On

    If selected, queuing will be available for the hunt group.

    Queue Length

    This feature sets the number of calls that will be held in the queue at any one time. If this number is exceeded the caller will receive the busy tone or be passed to voicemail.

    Normalize Queue Length

    This facility selects whether to include calls that are ringing but not answered in the queue length.

    When queuing is selected, announcements can be played to the queued caller. See Configuring announcements.

Related information
Hunt group voicemail