By default a user only receives message waiting indication (MWI) for their own mailbox. However, message waiting indication for another user's mailbox can be configured.

Depending on the type of telephone or IP Office application they are using, users who receive other user message waiting indication can choose any of the following methods to collect messages. Note that if not configured as a trusted source for that other user's mailbox, the user will have to enter the mailbox password for that mailbox when accessing it.

• Visual Voice: On telephone that support Visual Voice, the user name is shown along with the number of new messages. Press the display button to access the user mailbox.

• one-X Portal for IP Office/User Portal: Using these applications, the other user name and number of new messages is displayed in the Messages gadget. Use the Messages gadget to access the group mailbox.