Setting the user's callback number

Last Updated : Oct 07, 2020 |

Procedure

  1. In IP Office Manager, open the system's configuration.
  2. Click User to display a list of existing users.
  3. Double-click the user for whom callback is being set up.
  4. Select the Voicemail tab.
  5. In Voicemail Code, enter a pin code and confirm this in Confirm Voicemail Code.
  6. Select the Source Numbers tab. Right-click and select add to add a new number.
    • Callback Number: Enter P followed by the destination telephone number. If you system requires an external dialing then that prefix must be included, for example P901923555456. If connecting to a cell phone or pager system that expects digits in separate sets, use , (comma) characters to add pauses to the telephone number dialing.

    • Trusted Source: If calls from the callback number include ICLID, you can set that number as a trusted source. In that case no request for the user's voicemail code is made following the callback. Enter V followed by the CLI displayed on calls from the callback number, for example V01923555456.

  7. Click OK.
  8. Click to send the configuration back to the IP Office.
    • If the only changes made were to user settings, select Merge Config.