Setting Up call back

Last Updated : Oct 07, 2020 |

Procedure

  1. Under Specific Start Points, right-click Users and select Add.
  2. In the Name field, enter the user's mailbox name.
  3. Select the Callback entry point and select OK.
  4. Within select Callback.
  5. Add a Get Mail action and under the Specific tab, in Mailbox enter the user's name again or extension number.
    Note:

    Record an entry prompt for the first action in the callback call flow. Experience with connection to some cell phone systems has revealed that this entry prompt may need to be up to 20 seconds in length.

  6. Connect the Start Point and the Get Mail action.
  7. Click Save and Make Live and select Yes.
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