The first drip-down menu sets when outcalling is used for the user:

Disabled

Switch off outcalling for the user.

Enabled During Time Profiles

Use this option to specify a user specific time profile for outcalling.

Enabled During Peak Time

Use outcalling during the peak time period defined on the voicemail server.

Enabled During Prime Time

Use outcalling during the prime time period defined on the voicemail server.

Retry Times

These settings control the number and frequency of outcalling attempts until successfully answered.

System

Use the system retry settings configured on the voicemail server.

Personalized

Use the options below to configure user specific retry settings.

Number of Retries

Up to 10 retries can be specified.

Retry Intervals

These values set the interval between one notification attempt and the next (not including the actual outcalling ringing time for the outcalling destination). The first 5 retries can be given varying intervals between 0 and 60 minutes. To change a value click on it and enter the new value. When more than 5 retries are selected, the default value is used for all retries after the fifth retry.

Escalation List

An escalation list can be used as the destination for an outcalling attempt. The list can contain up to 9 entries selected from the user's account settings. The same number can be used more than once if required.

For each number in the list you can set how long it should be rung and also the delay before trying the next number in the escalation list.

If multiple retries have been configured, the full escalation list must be completed before the next retry begins.

Destination

The selected destinations. The user can set the destinations through their mailbox. Administrators can view and edit those destinations. See Mailbox management.

Timeout (secs)

The timeout applied to each individual outcalling attempt to the destination.

Delay (mins)

The minimum delay applied before any following outcalling attempt.