Creating a Trusted Location

Last Updated : Oct 19, 2020 |

About this task

If a user regularly accesses their mailbox from another extension or from a number that presents a CLI, such as a mobile or home number, that location can be set a trusted location. In that case, the user is no longer prompted to enter their password.

By default a user's own extension is already configured as a trusted location. That setting should be removed if the mailbox should always prompt the user for their password.

Procedure

  1. Using IP Office Manager, receive the configuration from the IP Office system.
  2. Click User and select the individual user.
  3. View the Source Numbers tab.
  4. Add or delete the source numbers prefixed with V.

    • User's own extension number: For example, a user whose extension number is 214 wants to be able to access voicemail messages without entering the voicemail code. A source number V214 would be entered.

    • Other user extension numbers: For example, a user whose extension is 214 wants to be able to access voicemail messages from extension 204. A source number V204 would be entered. From then on when the user of extension 214 dials a short code from extension 204, system will not prompt the user for the voicemail code. For Intuity mode, trusted location only works for mailbox access via programmable buttons set to Voicemail Collect and for Visual Voice.

    • External telephone numbers: Add a V source number containing the external telephone number. For example, V01923 38383 would be entered if the external number was 01923 38383. When users dial the number set up as the Incoming Call Route to Voicemail from the "trusted location", they will not be prompted for their voicemail code. See Giving Users Voicemail Access from an External Location . For Intuity mode, trusted location only works for mailbox access via programmable buttons set to Voicemail Collect and for Visual Voice.

  5. Click OK to save the changes.
  6. Click to merge the configuration back to the IP Office.
Related information
User voicemail access