Creating a Visual Voice Button

Last Updated : Oct 06, 2020 |

About this task

Visual voice uses the display on the user's phone to display the number of messages and to access functions such as changing their password.

  • By default, the MESSAGES button on telephones is set to launch Visual Voice. On systems configured that way, the user does not need a specific Visual Voice button configured on their telephone.

  • For user's whose phone does not have a Messages button and or when the above option is not enabled, a programmable button for the Visual Voice can be created using the process below.

  • If the user is configured to receive message waiting indication from another user or hunt group mailbox, that information is includes in their Visual Voice display. It is also possible to configure a Visual Voice button directly to a specific user or hunt group mailbox in order to receive message waiting indication on that button and access that mailbox using the button.

Procedure

  1. Start IP Office Manager and receive the IP Office configuration.
  2. Click User to display the list of existing users.
  3. Click the required user.
  4. Click the Button Programming tab.
  5. Click the button line that you want to change.
  6. Right-click in the Action field.
  7. Select Emulation > Visual Voice.

    • To create a button for the user's own mailbox (and any for which they receive message waiting indication), leave the Action Data field blank.

    • To create a button for another user or hunt group mailbox, select the user or hunt group in the Action Data field.

  8. Click OK to save the button details for the selected user.
  9. Repeat for any other users.
  10. Click to save the changes back to the IP Office system.
Related information
User voicemail access