The IP Office system can be configured to automatically record calls based on based on particular elements involved in the call.

1. Up to the voicemail server's configured Max. Call\VRL Record Length setting. See Setting the maximum recording length.

Note the following:

• Individual calls can match several recording criteria. In that case, the following applies:

  • If the destinations for the recordings are different, separate recordings occur with the durations are indicated above.

  • If the destinations for the recordings are the same, a single recording is made using either the incoming call route, hunt group or user duration in that order or priority.

• Multiple recordings of the same call use multiple voicemail channels.

• Time profiles can be used to control when automatic call recording is used.

• For inbound calls recording will not take place if the call goes to normal voicemail.

• Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound and outbound calls.

• A mandatory setting can be used to return a busy tone when call recording is triggered but no voicemail ports are available.

• Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.