Open IP Office Manager and load the configuration from IP Office.
Click Incoming Call Route.
Select the required incoming call route.
Select the Voice Recording tab.
From the Record Inbound drop-down lists select the recording frequency required. For inbound calls, recording stops if the call also goes to normal voicemail.
Option
Description
None
Do not record.
On
Record all calls if possible.
Mandatory
Record all calls. If recording is not possible, return busy tone to the caller.
xx%
Record calls at intervals matching the set percentage, example, for every other call for 50%.
Use Record Time Profile to select a time profile that specifies when automatic call recording will be active. If not set, recording is active at all times.
Specify the destination for the recordings or select the option to place the recordings in the voice recording library.
Option
Description
Mailbox
This is the default option. When selected, the adjacent drop down list can be used to select the destination user or hunt group mailbox.
Voice Recording Library
These options are used if a VRL application has been installed. The recording files are placed into a VRL folder for collection by the VRL application. See Voice Recording Library
For recordings using the .opus format, the two settings operate the same (recordings are authenticated). For recordings using .wav format, only the Voice Recording Library Authenticated option produces authenticated recordings.
Voice Recording Library Authenticated
Click OK.
Click to send the configuration back to the IP Office.
to send the configuration back to the