This process configure automatic call recording for a user.
Procedure
Open IP Office Managerand load the configuration from IP Office.
Click User. Select the required user.
Select the Voice Recording tab.
From the Record Inbound and Record Outbound drop-down lists, select the recording frequency required. For inbound calls, recording stops if the call also goes to normal voicemail.
Option
Description
None
Do not record.
On
Record all calls if possible.
Mandatory
Record all calls. If recording is not possible, return busy tone to the caller.
xx%
Record calls at intervals matching the set percentage, example, for every other call for 50%.
Use Record Time Profile to select a time profile that specifies when automatic call recording will be active. If not set, recording is active at all times.
Use Auto Record Calls to select whether External or External & Internal calls are included.
Use Recording (Auto) to specify the destination for the recordings. By default, this is a user's own mailbox.
Option
Description
Mailbox
This is the default option. When selected, the adjacent drop down list can be used to select the destination user or hunt group mailbox.
Voice Recording Library
These options are used if a VRL application has been installed. The recording files are placed into a VRL folder for collection by the VRL application. See Voice Recording Library
For recordings using the .opus format, the two settings operate the same (recordings are authenticated). For recordings using .wav format, only the Voice Recording Library Authenticated option produces authenticated recordings.
Voice Recording Library Authenticated
Click OK.
Click to send the configuration back to the IP Office.
to send the configuration back to the