In some scenarios, you may want to prompt the user as to whether they will allow call recording or not. If the recording is triggered by a call flow, then prompting for such consent and responding accordingly can be done in the call flow.

However, in some locales, it may also be a requirement to keep a record of the caller's consent. This can be done using the Consent Directive settings available with any action.

These cause a consent value to be included in the IP Office system's SMDR output for the call (0 = Not requested, 2 = Consent given, 6 = Consent denied). The consent value is also available to the IP Office system's DevLink3 CTI output.