Setting the VRL Recording Format

Last Updated : Jul 20, 2021 |

The format of recording required by the application collecting the VRL recordings can vary. This process lets you set the format used.

Procedure

Using a web browser, log into the web management menus for the server hosting the voicemail service.
Click Applications and select Voicemail Pro - System Preferences.

Click on Archive Solution and select the option required:


Setting	Description
Media Manager	Save the recordings in .opus format for collection by the system's VRL application, for example Media Manager. When using this format, all recordings are authenticated. That is, the VRL and VRLA methods of recording are the same.
External	Save the recordings in .wav format for collection by a 3rd-party call archiving application.

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