SMTP receiver preferences

Last Updated : Mar 20, 2024 |

This tab is used to set where the voicemail server checks for incoming SMTP messages.

Note:
  • If you are using Voicemail Pro in a distributed environment, a distributed server delivers a recorded message to the central voicemail server on completion of the recording. However, the presentation to the voicemail server for message waiting indication (MWI) and access via telephone might be delayed because of the internal processing of the message and the network latency. The delay might be up to 2 minutes in high traffic situations.

Setting

Description

SMTP Receiver

The SMTP Receiver setting can be set to either Internal or External. The settings available vary according to that selection.

Internal

The Internal setting can be used when the voicemail server should check the appropriate account on an SMTP server for waiting messages. The server settings will be pre-populated using the entries from the SMTP Sender form. Use this option for voicemail servers running on the IP Office Application Server server.

  • Distributed/Primary/Backup Voicemail: This is the option that should be used when the voicemail server is running on an IP Office Application Server as either one of the distributed voicemail servers or as a server in a primary/backup server pairing.

Port

This is the port on which the voicemail server listens for incoming messages. The default is 25.

Domain

: This is the domain destination address for which the server will accept incoming e-mails. Note that it matches the domain set by the first server entry in the SMTP Sender tab.

  • Messaging Between Voicemail Servers: For messaging between voicemail servers, the first entry in the SMTP Sender list must be the one configured and used. Each server uses the SMTP server service on the same server computer as the voicemail service. For example a Windows-based server uses the SMTP e-mail provided by the IIS on the same server. The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server. For this to work, the domain entered should be the fully-qualified name of the server on which the voicemail server is running, for example vmpro1.example.com. Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored. The recipient can either by vmsyncmaster, vmsyncslave, or the name or extension of a mailbox on the voicemail server, for example Extn201@vmprocentral.example.com or 201@vmprocentral.example.com.

External

Use this option when the voicemail server is on a server where it co-exists with a third-party SMTP application, for example an IIS server with SMTP enabled. The External setting should be used when the voicemail server should check the mail drop folder on a local SMTP server for SMTP e-mail messages. For example, when there is an IIS server with SMTP enabled on the same server computer as the voicemail server.

Drop Folder

This sets the folder to be monitored by the STMP service for incoming emails.

Domain

This is the domain destination address for which the server will accept incoming e-mails. Note that it matches the domain set by the first server entry in the SMTP Sender tab.