Voicemail shutdown/suspend

Last Updated : Jul 15, 2021 |

About this task

You can request that the voicemail server either shuts down or is suspended:

  • Suspend: The IP Office will stop sending calls to the voicemail server until it receives an instruction to resume voicemail or until the voicemail server is restarted.

  • Shut Down: The IP Office will stop sending calls to the voicemail server until the voicemail services are restarted or until the voicemail server is restarted.

    • If a shut down is selected, the voicemail server will wait for all calls to cease before it shuts down. To do this it will first send a request to the IP Office hosting it, requesting that the IP Office stops sending any new calls to voicemail. Once all current calls have ended, the voicemail server will shut down.

    • If an immediate shut down is selected, the system will end all calls in progress.

    • If a voicemail server in a distributed voicemail setup is shut down, new calls to the voicemail server are routed to the central voicemail server.

    • If the central voicemail server in the centralized voicemail with a backup server setup is shut down, new calls to voicemail are routed to the backup voicemail server.

Procedure

  1. Select File and then Voicemail Shutdown.
  2. Select one of the options:

    • Continue: Selecting this option will start the polite shutdown process for the server. Once the server is shut down it can only be restart by restarting the Voicemail Pro service or restarting the Voicemail Proserver computer.

      While the server is shutting down, selecting File again will display Voicemail (...Shutting Down). Clicking on this will show a menu showing the status of the shut down and options to either cancel it or to change it to an immediate (impolite) shut down.

      Once the shut down is complete, the Voicemail Pro clients are the same as for off-line mode. To restart the server, computer must be restarted.

      • Active Sessions: Displays the number of sessions (calls) currently in progress. The shut down will only occur when this reaches zero.

      • Shutting Down: Displays the time for which the shutting down process has been running.

      • Shut Down Immediately: Change the shut down to an immediate impolite shut down. Any current calls are disconnected.

      • Cancel Shut Down: Cancel the shutting down process.

    • Suspend Calls: Selecting this option will start the call suspension process for the server. Once the server is suspended, it can be restarted by selecting File > Resume Voicemail.

      While the server is suspending calls, selecting File again will display Voicemail (...Suspending Calls). Clicking on this will show a menu showing the status of the call suspension process and options to either cancel it or to change it to an immediate (impolite) shut down.

      Once the server has suspended calls, selecting File again will display Voicemail Resume. Clicking on this will request the IP Office to resume routing calls to the voicemail server.

      • Active Sessions: Displays the number of sessions (calls) currently in progress. The shut down will only occur when this reaches zero.

      • Suspending Calls: Displays the time for which the shutting down process has been running.

      • Shut Down Immediately: Change the shut down to an immediate impolite shut down. Any current calls are disconnected.

      • Cancel Suspend: Cancel the shutting down process.