The information displayed in the main right-hand window of the Voicemail Pro client depends on what is currently selected in the left-hand navigation windows. For instance, if Users is selected, details of all the user mailboxes and the messages in those mailboxes is displayed.
Specific Start PointsSpecific Start Points: The start points are used to create and edit call flows. Each of the different types of call flow created is group under icons for users, groups and short codes. Double-clicking on those icons will expand or collapse the list of individual start points of that type.
Users/Groups: Clicking on these icons will display a summary of the user or group mailboxes on the voicemail server. Information about the size and contents of the mailbox is displayed and some key settings. You can right click on the mailbox to perform various actions.
Predictive Calls: This section is used to create call flows for predictive calls made by Avaya Outbound Contact Express.
Short Codes: Clicking on this icon will display a list of the short code start points configured on the server.
Default Start Points: These icons are used to display the default call flows for different types of voicemail operations.
Voicemail Pro Administrators: Clicking on this icon will display a list of administrator accounts configured on the voicemail server. These are accounts used for remote access to the server.
Server Queues
Alarms: Click on this icon will display a list of outgoing alarm calls that the voicemail server is current scheduled to make. The list can be used to edit, delete and add alarms.
Outcalls: Clicking on this icon will display a list of calls (other than alarms) that the voicemail server is currently scheduled to make. These are typically calls to inform users of new messages in their mailbox. The list can be used to edit the call settings.
User Variables: User variable are values stored by the voicemail server which can be written to and read by actions within call flows. Clicking on the icon will display a list of the user variables and their current values. The list can be used to manually change the value of a variable.
Eventing Notification: The voicemail service can be accessed by other applications to obtain information, for example whether users have new messages waiting to be collected. This section displays information about such connections. See Eventing Notification.
CMM Integration: For systems using Centralized Media Manager for the archiving of call recordings, display details of the connection.
Distributed Voicemails: In some scenarios, the voicemail server may be connected to other voicemail servers. This section shows the status and activity of connections between the servers. See Distributed Voicemails.
Modules: Set of call flow actions can be added to modules. Those modules can then be used as part of the call flows answering and handling calls. This panel is used to create and edit modules. See Modules.
