When the Apply Prompts icon is clicked:

• All the prompt files present in the VMProCustomPrompts directory are copied to the Custom Prompts directory (/opt/vmpro/Wavs/Custom Prompts). That is the directory used by the Voicemail Pro application and accessible from within the Voicemail Pro client.

• This is a one-way synch, with the VMProCustomPrompts directory as the master, that is:

  • It copies any new files to the Custom Prompt directory.

  • It updates any existing files already in the Custom Prompts directory.

  • It deletes from the Custom Prompts directory any files no longer present in the VMProCustomPrompts directory.

• It doesn't support:

  • Files being recorded directly into the Custom Prompts directory using the Voicemail Pro client.

  • Changes to files in the Custom Prompts directory using the Voicemail Pro client.

  • The custom numeric prompts used by Queue Position actions. Those can only be added through the actions own settings menu.

• Applying prompts from web manager is not supported whilst the Voicemail Pro client is also connected to the voicemail service.