Auto Attendants

Auto-attendants are services that the system can provide to answer calls and prompt the caller for which service they require or who they want to talk to. Auto attendants can be used as the destination for incoming call routes.

Conferences

In addition to ad-hoc and personal conference features, systems support system meet-me conferences.

Extensions

Each physical phone (desk phone) registered with the system requires a matching extension record in the system configuration.

Groups

Groups are collections of multiple users. Each group has an extension number and can be used as the destination for calls.

Users

Users are the individual users who make and answer calls. They can do this via physical phones or softphone applications.

Account Code

Account codes can be used to track calls. Users can either voluntarily enter an account code during a call, or for certain numbers, be forced to enter a valid account code in order to make a call.

Alternate Route Selection

Alternate Route Selection (ARS) records are used to control the routing of outgoing calls. Short codes within the ARS record are matched against the number to dial to see which line to uses or whether it is barred and to change the number actually dialed from the system if necessary.

Authorization Code

Each authorization code is associated with a particular user. That code allows the user to temporarily override the settings of another users phone and make a call from it using their own settings.

Firewall Profile

Configure firewall profiles which can then be applied to IP connections.

Incoming Call Route

Incoming call routes records are used to control the routing of incoming calls. Various aspects of the incoming call (for example the line it is on and the caller ID) are compared for matches to the available ICR records. The destination settings in the ICR record that is the best match are then used to route the call.

IP Route

This menu is used to configure static IP routes to control the routing of matching IP addresses and address ranges.

Licenses

This menu is used to configure the license source settings on non-subscription systems.

Line

Lines are used for external calls, both incoming and outgoing.

Locations

Location records can be used to identify where particular extensions are physically located and to apply settings that need to differ from that location.

RAS

A Remote Access Server (RAS) is a piece of computer hardware which sits on a corporate LAN and into which employees dial on the public switched telephone network to get access to their email and to software and data on the corporate LAN.

Services

Services are used to configure the settings required when a user or device on the LAN needs to connect to a another network. Services can be used when making data connections via trunk or WAN interfaces. Once a service is created, it can be used as the destination for an IP Route record.

Short Codes

Dialing by users on the system can be compared to short codes. When a match occurs, the matching short code sets what should happen. This may be the triggering of some feature, changing a system setting, or changing the dialed number.

Subscription

On subscription mode systems, display the subscriptions obtained and the settings used.

System Directory

The system directory contains records for external contacts, that is their names and numbers. These can be displayed on phones in order to make outgoing calls. They can also be used to match a name to the number on incoming calls.

System

This menu gives access to a set of sub-menus for settings that control system-wide behavior.

Time Profiles

Time profiles contains time, date and weekly schedule settings. Using those each time profile is currently either ‘true’ or ‘false’. That value is used to change the behavior of other types of record that can be linked to the time profile such as incoming call routes.

Tunnel

These menus can be used to create L2TP and IPSec tunnels to other servers and services. Supported on IP Office IP500 V2 systems only.

User Rights

User rights can be used to override some of the individual settings of some users. Changes to the user rights are then automatically applied to all those users rather than having to individually edit each user.

WAN Port

Use these menus to configure physical and virtual WAN ports.

General

General settings such as the password rules for service users and for general system users.

System

General system settings for ports.

Services

The ports on which the system’s services listen for access and the security used for that access.

Rights Groups

Rights groups define what the different security service users that are members of the group can do.

Certificates

This menu lists the security certificates stored by the system and allows processes such as adding and changing certificates.

Service Users

Service users are the accounts used by administrators and services to connect to the system. The service user's permissions are defined by the Rights Groups to which they belong.