It can take several seconds to receive a call push notification, restart the suspended client and answer the call. Therefore, Avaya recommend the following changes to IP Office user settings:
Log in to IP Office to edit the configuration settings.
Make the following configuration changes:
Increase the user's No Answer Time to at least 20 seconds.
If the user is a member of any hunt group, increase the group's Group No Answer Time.
Ensure that the user has an alternate call coverage destination for their No Answer Time expiring. For example; voicemail enabled or a forward on no answer number destination.
If the user sets the cellular telephone number of their iOS device as their Mobile Twinning destination, set their Mobile Dial Delay (sec) to at least 10 seconds. This allows time to answer the push notification using a suspended client before the same call then alerts as a cellular call.
