Manually Importing Multiple Users to Avaya Cloud Services

Last Updated : Oct 23, 2024 |

If not using automatic synchronization, you can add multiple users by uploading their details as a CSV format text file.

  • Using the import tools, you can specify which characters you used as a value separator and which characters you used to surround quoted values. In addition, you can use CSV files with different levels of content.

  • The minimum content is a list of user email addresses within the verified domain. However, you can include additional data which Avaya Cloud Services will use to pre-populate the user information. The following are example header rows:

Simple CSV Example

email
user1@example.com
user2@example.com

Complex CSV Example:

email,firstname,lastname,workphone
user1@example.com,teressa,green,123456
user2@example.com,bob,white,654321

The following fields can appear in the header row, with matching data for each user in the following rows. The only required header field is email:

  • email - The user's email address (unique identity).

  • firstname

  • lastname

  • middlename

  • workphone

  • homephone

  • cellphone

  • language - The user's preferred language using the two-character language and country pairing. For example: en-UK or en-US.

  • address

  • city

  • region

  • postal

  • country

Before you begin

This process can only be performed once the domain has been verified (see Verifying the company domain) and IP Office details added (see Adding the IP Office system details).

Procedure

  1. Log in to Avaya Cloud Services at https://accounts.avayacloud.com.
  2. Click on Manage Companies and click on the existing company name.
  3. Select the Manage Users tab.
  4. Click Tools and select Import From CSV.
  5. Click Import From CSV.
  6. Select the settings for separator and quoted value characters that match your CSV file format.
  7. Click on Choose file and select your CSV file.
  8. Click Import.