Emailing a bug report

Last Updated : Jan 13, 2023 |

About this task

The Avaya Workplace Client softphone can create an email to which it attaches a zipped copy of its application logs. On Android devices, to use this function, you first need to set an email address

  • On a Windows PC, this process can still be used even if the no default email client has been setup. For example, if the user uses browser based email only. After clicking Report a Problem, the client archives its logs and places the zip file in the temporary folder: C:\Users\%USERPROFILE%\AppData\Local\Avaya\Avaya IX Workplace\Temp. The file name will be similar to the following: Logs 2022-12-19 10-19-36-270.zip.

Procedure

  1. Depending on the operating system, click on the settings Settings icon or click on the Menu Menu icon and then the Settings settings icon.
  2. Select Support > Report a Problem (on Android devices, select Support > Report a Problem > Send Logs).
  3. There is a pause while the application's log files are zipped.
  4. On Android devices you may be prompted to select which email application to use.
  5. The email application is started with the zipped log files attached.
  6. Add any additional information that may assist the support personnel.
  7. Complete and send the email.
Related information
Workplace Troubleshooting