Desk phone mode limitations

Last Updated : Dec 24, 2025 |

Avaya Workplace Client in the desk phone mode does not support:

  • Avaya B179, B199, Avaya Vantage™, H175 SIP Deskphone, D100 Series DECT SIP Phones.

On mobile user interfaces, the following is not supported:

  • Muting and unmuting a call

  • Video calls. Video calling icons are disabled in the desk phone mode.

  • Ignoring a call using the desk phone Avaya Workplace Client does not stop the ringing on the other client.

  • Avaya Workplace Client does not display any message when analog phones are connected through the desk phone mode.

On desktop user interfaces the following is not supported:

  • Drag and drop the contacts to initiate an ad hoc conference is not supported in desk phone mode.

  • Adding a contact to a point-to-point call in desk phone mode is not supported.

  • In desk phone mode conference controls are not supported.

  • In desk phone mode, Avaya Workplace Client, merging two point-to-point calls to an ad hoc conference, displays conference ID sequentially. For example, the first ad hoc conference displays as Conf 100, and the second conference displays as Conf 200.