If you are already on a call, Avaya Workplace Client alerts you with a beep for waiting calls.

• Android:

  • If you use another application such as Skype or Viber for VoIP calls, when you use client to answer an incoming call, the client displays an error message if it cannot get audio resources to support the call.

  • When you enable Battery Optimization, if the client is in the background and device screen is auto-locked due to inactive, the client is suspended and you will not receive incoming calls. To prevent the client being suspended due to device inactivity, remove the application from Android Battery Optimizations settings.

• iOS:

  • If CallKit is disabled and you receive a video call when your device is locked, you must unlock the device to answer the call.

  • If CallKit is enabled and you answer a video call, the application pauses the video. You must resume the video using the client.