Limitations in Other phone mode

Last Updated : Mar 05, 2024 |
  • Other Phone mode does not support:

    • Video controls for calls.

    • Headset call control functionality.

    • Conference controls.

    • You can not drag multiple contacts to create an ad-hoc conference. The call button is disabled when multiple contacts are dropped in the new conversation area.

    • Add Someone to call is not supported in both Avaya Workplace Client and other phone devices.

    • The keypad in the mid-call screen is disabled.

  • You can not switch to My Desk Phone mode from Other Phone mode as in Other phone mode the desk phone is logged off. Teleworker is a form of hot-desking from your desk phone.

  • The other phone devices does not support:

    • Hold and un-hold functionalities in an active call.

    • The other phone devices do not support blind transfer functionality in an active call.

  • In the Other Phone mode, merging two point-to-point calls displays as Conf 100.

  • In the Other phone mode, when you abort the outgoing call from the Other phone device, the call rings on the remote endpoint, and upon an answer, the remote endpoint hears the voicemail prompt of the Other phone device.

  • Retaining the Other phone mode is not possible when you try to switch to another user account and then re-login as the previous user.

  • If there are ongoing calls and the remote or other phone device attempts to initiate or escalate to video, then the calls is audio-only in the Other phone mode.

  • The IP Office settings, Make a Test Call and Hold the Line, are unsupported in the Other phone mode.