For an incoming call in the Other Phone mode:

• If the other phone device is on-hook, you can answer the call on the other phone device.

• If the other phone device is off-hook, you can answer the call on the Avaya Workplace Client if it has Call Waiting enabled.

• Enabling the Call Waiting setting in Avaya Workplace Client, you can answer a second incoming call from the Avaya Workplace Client while on an active call. Avaya Workplace Client places the active call on hold.

• If there are connect calls, logging out of Avaya Workplace Client disconnects all the calls.

• A network failure disconnecting Avaya Workplace Client also disconnects all calls.

Outgoing calls

When making a call using the Avaya Workplace Client:

• If the other phone is on-hook, then the call rings it, and when answered, the IP Office initiates the call to the dialed number.

• If the other phone is off-hook, then the call is initiated directly to the remote endpoint.

• During an active call, if you start another call, the remote device directly rings, and the active call goes on hold.