Retrieving a call from your other phone

Last Updated : Oct 16, 2024 |

About this task

You can move a call from one of your other phones to your Avaya Workplace Client. You can do this when you are using twinning or simultaneous phones.

For video calls, this process changes the call back to an audio-only call.
The Avaya Workplace Client displays the Retrieve Call option even if there is no call to retrieve. In this scenario, clicking Retrieve Call results in a false call on your Avaya Workplace Client.

If using a mobile client, click the Menu icon.
Click Features.
Click Retrieve Call.
The call moves to your Avaya Workplace Client:
- If using a desktop client, it automatically answers the call unless you already have another call connected.
- If using a mobile client, the call rings on the client.
- If the call was originally a video call, it will have changed back to an audio call. You can change it back to a video call, see Escalating an audio call to a video call or an instant message to a call

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