When the Avaya Workplace Client connects to a IP Office system, it can also be given details of an alternateIP Office system to use if the current system fails.

• When that occurs, after about 3 minutes the Avaya Workplace Client automatically connects to the alternate system. This is called failover.

  • If this occurs whilst the Avaya Workplace Client has a call connected, it will try to continue the call and only failover when the call is ended.

  • Some features, such as switching twinning mode, are not available during resilience.

• During failover, Avaya Workplace Client displays call records for both before and during failover. After failback, call records from during failover are lost.

• Once the original system has been restored, the Avaya Workplace Client reconnects to it. This is called failback.