Installing the Avaya Calling for Microsoft Teams application

Last Updated : Jul 09, 2021 |

About this task

Use this procedure to install the Avaya Calling for Microsoft Teams application on desktop platforms.

On mobile platforms, the Avaya Calling for Microsoft Teams application is automatically installed and populated after you install it on desktop platforms.

Before you begin

  • Download and install Microsoft Teams for mobile and desktop platforms from https://www.microsoft.com/en-in/microsoft-teams/download-app.

  • Log in to Microsoft Teams.

  • Download the Avaya Calling for Microsoft Teams manifest file to your desktop device. You can get the manifest file location from your administrator.

Procedure

On desktop platforms if you have do not have manifest file, then do the following

  1. Open Microsoft Teams.
  2. Go to Apps > Upload a custom app and select the downloaded manifest file.

On desktop platforms if you already have manifest file, then do the following

  1. Open Microsoft Teams.
  2. Go to Apps > Built for your org.
    Note:

    If this option is not shown, consult your system administrator. Avaya Calling for Microsoft Teams is only supported with licensed deployments of Microsoft Teams. It is not supported with the free version of Microsoft Teams.

  3. Click Avaya Call.
  4. Click Add.

    In the left pane of Microsoft Teams, you can view the Avaya Calling for Microsoft Teams application icon.

    Tip:

    For quick access, right-click the Avaya Calling for Microsoft Teams application icon and click Pin.

On mobile platforms:

  1. Open Microsoft Teams.
  2. Select More > Avaya Call.