Making a call transfer with a shortcut key

Last Updated : Mar 17, 2022 |

About this task

If the caller needs the information that you cannot provide, you can transfer the ongoing call to another user using an Autodial key or a contact as shortcuts.

Note:

The actual key used for a shortcut action depends on the current configuration.

Depending on the configuration set by the system administrator, the phone might make a blind transfer or an attended transfer immediately after the Transfer soft key is pressed. Contact your system administrator for more details.

Before you begin

Ensure the following:

  • If the configured shortcut is a BLF key, the required user is idle.

  • The administrator has set the shortcut action for the key as call transfer.

Procedure

  1. While on an active call, depending on the configuration, do one of the following on the Phone screen:

    • Press the Autodial or Contact line key.

    • Scroll to the required Autodial line or contact and press Transfer.

    The phone displays the Transfer now or talk with [BLF user extension]? confirmation window.

  2. Press one of the following:

    • Now: To immediately transfer the call to the selected user.

      The phone displays the Incoming Call screen with the extension the call was transferred to until the user answers the call.

    • Talk: To place the call on hold, and to talk with the user first.

  3. Optional If the user does not answer the BLF shortcut transferred call, press one of the following in the Incoming Call screen:

    • Pickup: to answer the call on your phone.

    • Ignore: to end the call.