Web Chat Agent Timers

Keep Alive Time

The time limit till when a chat is kept alive. Total keep alive time should be between 1 second and 10 minutes.

Force Idle Customer Check Timeout

The time limit after which an idle customer chat is timed out. The time limit is 6000 seconds or less.

SaveTimestamp on Chat Messages

Select this check box to save the timestamps on the chats.

Save Chat History

Select this check box to save the chat history.

Concurrent Chats limit per Customer

The maximum number of concurrent chats per customer.

Chat Conversation

E-mail chat log to customer

Select the check box to send chat logs to customers thru email.

Maximum file transfer size

The maximum file size in MBs to transfer during a chat.

Web Chat Security/Transcripts access

External Web Server Domain

An HTTP origin point that can access web-chat customer API. For more information, see Configuring CORS for the sample Chat client.

Messaging chat parameters

Contact timeout

Time to wait after a socket disconnects before closing contact on Workspaces.

Messages display number

The number of previous messages to display in a messaging chat.

Messaging chat file transfer parameters

Max outbound file size

The maximum file size in MBs for an outbound file transfer during a messaging chat.

Outbound file types allowed

The file types or the file extensions allowed for the outbound messages. Click Set types to select the required file types.

Max inbound file size

The maximum file size in MBs for an inbound file transfer during a messaging chat in.

Inbound file types allowed

The file types or the file extensions allowed for inbound messages. Click Set types to select the required file types.