Creating Chat Headers using Omnichannel Administration Utility

Last Updated : Nov 02, 2021 |

Before you begin

  • Configure at least one Chat History Header prepared response.

  • Configure an email inbox.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click Web Chat/Messaging.
  3. Click Chat Headers.
  4. In Chat Header, select the Chat History Header prepared response that you configured.
  5. In From Address, select the email inbox that you configured.
  6. In Edit Attributes, select the attributes for the chat header.
  7. In Default Chat Header, select the default chat header.
  8. In Default From Address, select the default email inbox.
  9. Click Save.