Avaya Workspaces configuration through Avaya Control Manager

Last Updated : Oct 29, 2018 |

You can use Avaya Control Manager to configure the following parameters for Avaya Workspaces:

  • Users

  • Reason codes

  • Screenpops

  • URLs and phrases for the Suggested Content widget

For information about associating a Communication Manager user to Avaya Control Manager and adding a hunt group, site, location, team, and department to Avaya Control Manager, see Configuring Avaya Control Manager and Using Avaya Control Manager.

For information about configuring Communication Manager, Call Center Elite and Application Enablement Services, set up routing, and Avaya Breeze® platform clusters, see Deploying Avaya Oceana®.