Considering voice contacts in overall cross-channel limit

Last Updated : Nov 01, 2021 |

About this task

You must configure the Work Assignment cluster to consider the number of active voice contacts.

Procedure

  1. Log on to Avaya Aura® System Manager.
  2. Navigate to Elements > Avaya  > Configuration > Attributes.
  3. Click the Service Clusters tab.
  4. In the Cluster field, select the cluster.
  5. In the Service field, select ORCRestService.
  6. In the Startup area, in the WorkAssignment Cluster field, select the cluster where the Work Assignment service is installed.
  7. Click Commit.