Use this procedure to assign reporting access to existing Avaya Workspaces users, who can then use the supervisor reporting dashboard. You can assign reporting access to Avaya Workspaces administrators and supervisors.
Procedure
Log on to the Avaya Control Manager interface with administrator credentials.
On the Avaya Control Manager webpage, click Users.
On the Users tab, click a team, and double-click on the user you want to assign reporting access to.
Control Manager displays the User Details page.
Select the Permissions tab.
Under Avaya Analytics, from the Role Permissions list, select Administrator or Supervisor.
Note:
Assigning administrator permissions to an Avaya Workspaces supervisor user is not supported.
Click Save.
Under Available Applications, select the Avaya Analytics check box.
