When you configure both Auto Answer and External Screenpops, the agent's work can be interrupted by a Screenpop from a new interaction that has been automatically answered.
Procedure
Log on to the Control Manager interface as an administrator.
On the Avaya Control Manager webpage, click Resource Manager.
Click Templates.
Click Oceana Templates.
Click Oceana User Profile Templates.
Click the plus sign (+).
In the Template Name field, type the template name.
In the Location Name field, type the location name.
In the Auto answer field, select the services for which you want to enable Auto answer.
