Use this procedure to configure the Auto answer timeout for a provider. You must enter the value in seconds after which the interaction must be auto answered. If you do not configure this value, the interaction is auto answered without any delay.
Note:
You cannot configure timeout for voice interactions.
Procedure
Log on to the Control Manager interface as an administrator.
On the Avaya Control Manager webpage, click Configuration > Avaya Oceana™.
Click Server Details.
Click one of the following:
The plus sign (+) to add a server.
Edit to edit a server.
Click the Providers tab.
Click the plus sign (+).
In the Type field, select the provider.
In the Name field, type the provider name.
In the Address field, type the address in the format: <VDN number>@SIPDomain.com
In the Voice mail Access field, type the number to access the voice mail system through Avaya Workspaces.
In the External Access Code field, type the number to make an external voice call.
Avaya Workspaces adds a prefix to this number when an agent makes an external call.
Click the Video Enabled field to enable the provider to support video in addition to voice.
In the Auto Answer Timer (sec) field, type the time in seconds after which Avaya Workspaces auto answers the interaction.
