About this task
The SelectedResourceTime in the transfer flow governs the waiting period of the flow before adding the fallback service to the Transfer to User request to find a matching agent.
The default value of SelectedResourceTime timer for different channels include:
Channel |
Value |
Chat |
20 seconds |
SMS |
300 seconds |
Social |
300 seconds |
Email |
600 seconds |
Generic |
600 seconds |
Voice |
20 seconds |
Messaging |
60 seconds |
You can use this procedure to configure SelectedResourceTime timer in the Engagement Designer Admin Console.
