1

Create Avaya Control Manager web service user on Avaya Aura System Manager.

• Creating Avaya Control Manager web service user on Avaya Aura System Manager

• Verifying the role

• Adding a new administrative user

• Completing the login process

• Verifying the ACM web service user permissions

2

Integrate Avaya Aura System Manager and configure Avaya Aura System Manager fields in Avaya Control Manager.

• Configuring the connection to System Manager

• Configuring the System Manager values in Avaya Control Manager

3

Create a custom template of CM Endpoint type and set the required fields in the template.

Creating a custom template of CM Endpoint type

4

Create Avaya Aura System Manager custom template in Avaya Control Manager (ACM) with the same name as configured in ACM.

Creating a System Manager custom template in Avaya Control Manager

5

Create a user with agent profile on the ACM user portal.

Creating Avaya Oceana agent user

6

Login the SIP station on an endpoint.

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7

Login to Workspaces and activate the agent.

See Using Avaya Workspaces for Avaya Oceana® document.