Creating a Control Manager role and user to administer Avaya Oceana

Last Updated : Sep 28, 2020 |

About this task

This example procedure describes how to create a Control Manager user with the roles and permissions required for routine administration of Avaya Oceana® agents. You can change these roles and permissions as required for your solution.

After Avaya Oceana® administrators log in to Control Manager using this user account, they have only permissions to perform basic administration tasks for Avaya Oceana® agents.

Note:

When creating a user to administer Avaya Oceana® agents, Avaya recommends that you:

  • Do not give this user permission to make system-wide changes such as changing Avaya Oceana® server details.

  • Do not give this user permission to delete resources.

Procedure

  1. Log in to the Avaya Control Manager web interface as an administrator.
  2. Click Roles Management > ACM.
  3. On the Role Management Portal page, click Add.
  4. In the Role Name field, type a name for the new role.
  5. In the Role Description field, type a description for the new role.
  6. Click Save.
  7. Select the new role and click Edit.
  8. Select the Locations tab.
  9. Move the required location from the Available locations list to the Selected Locations list.
  10. Click Save.
  11. Select the new role and click Edit.
  12. Select the Additional Permissions tab.
  13. Select the required permissions.
  14. Select the Permissions tab.
  15. Select the following permissions as required for your solution. Use the Search field to find these permissions if required.

    • Select all of the Work Assignment permissions.

    • Select all of the Avaya Oceana® related permissions that you require the user to have access to.

    • Select all of the Template related permissions that you require the user to have access to.

    • Select all of the Location related permissions that you require the user to have access to.

    • Select all of the Extension related permissions that you require the user to have access to.

    • Select the View Users Portal permission.

    • Select the Add user permission.

    These example permissions allow basic administration for Avaya Oceana® agents. Add further permissions if required.

  16. From the main Avaya Control Manager portal, click Users.
  17. On the Users tab, click Add.
  18. In the First Name and Surname fields, type the name of the new Avaya Oceana® administrator.
  19. From the Profile list, select Administrator.
  20. In the Username field, type the new user name.
  21. In the Password field, type the password for the new user.

    This password is used to log on to Control Manager.

  22. In the Confirm password field, re-type the password.
  23. From the Available Applications list, select ACM.
  24. Click Save.
  25. Select the Permissions tab.
  26. From the Role field, select the role created previously for the Avaya Oceana® administrator.
  27. Click Save.

Next Steps

Log in to the Avaya Control Manager web interface as the new Avaya Oceana® administrator, and verify that the user’s access is restricted according to the permissions assigned.