Verifying the customized Transfer to Service list

Last Updated : Mar 28, 2018 |

Before you begin

Customize the Transfer to Service list.

Procedure

  1. Log in to Avaya Workspaces as an agent.
  2. On the Activate Agent screen, do the following:
    1. In the Profile and Extension fields, specify appropriate values.
    2. Click Activate.
  3. Make a test call to the logged in agent.

    This step depends on the channel for which you configured the widget. For example, you must make a test call for the Voice channel and send a test message for the SMS channel.

  4. From the Avaya Workspaces agent interface, accept the call.
  5. Verify the third-party widget on the Avaya Workspaces agent interface.
  6. Click the Transfer button.
  7. Click Services.
  8. Verify the customized Transfer to Service list that you supplied in the widget.
    Important:

    The Transfer to Service feature works only if the list of all services exists in Unified Collaboration Administrator (UCA). The widget developer must ensure that the content of the Transfer to Service list sent to Avaya Workspaces is a subset of the overall list of services in UCA. If an entry sent to Avaya Workspaces is not available in UCA and an agent tries to use that entry, Avaya Oceana® presents an error message to the agent informing that the request cannot be processed.