Configuring Send as group feature for Avaya Oceana mailbox

Last Updated : Sep 24, 2020 |

About this task

If you want to set a configured distribution group address to the From header of each email that goes out from the Avaya Oceana® mailbox, then you have to enable Send as group option. All outgoing emails from the agents are configured with the email address of the distribution group, instead of the actual mailbox from which the emails are sent.

Before you begin

Before you enable Send as group and configure email inbox; you must add Avaya Oceana® mailbox as a member with the permission to send as a group in the Exchange admin center.

Procedure

  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click E-mail.
  3. Click Recipient Addresses.
  4. Click New.
  5. In the Mailbox Type field, select Mail Store.
  6. In the Mailbox Details section, perform the following steps:
    1. In the Mailbox field, enter the SMTP mailbox name.
    2. In the Domain field, enter the domain for your Email server.
    3. In the Display Name field, enter the name to appear in the Email From address.
    Note:

    Avaya Oceana® or EmailService logs in to a specific mailbox on the configured mail store by using username@domain instead of username.

  7. In the Password section, perform the following steps:
    1. In the Password field, enter the password for the mailbox.
      Important:

      When you change a password on the Email server, you must update the password in this field.

    2. In the Confirm Password field, re-enter the password for the mailbox.
  8. In the Servers section, perform the following steps:
    1. In the Inbound Server field, select the hostname of your IMAP server along with the respective security protocols.
    2. In the Inbound Mail Threshold field, enter the maximum number of Email messages to be retrieved from the mailbox at every scan interval.

      You can enter a different value for this variable for each mailbox.

    3. In the Outbound (SMTP) Server field, select the host name of your SMTP server.
  9. In the Rule Group field, select the name of the Rule Group to assign to the recipient mailbox.
  10. Select the Agent Initiated Email check box.
  11. Select the Send as group check box to set the distribution group address for each outgoing email sent from the current mailbox.

    The text box next to the check box displays the email address of the distribution group that is used for outgoing emails. All the outbound emails sent from this Mail Store have a group address as the sender address.

    Note:

    The Send as group option is available for authorized SMTP access and when the mailbox is a member of the Avaya Oceana® distribution group.

  12. Optional If the mailbox is shared, do the following:
    1. Select the Shared check box.
    2. In the Username field, enter the user name of the account used to connect to the mailbox.
  13. Click Save.